Omnichannel Contact Centre
STS provides integrated technology, data, content, and communication across an organization to deliver a seamless experience to the customers.
- We provide and deliver professional and high-quality customer engagement services.
- assisting before, during, and after the customer's requirements are met Through a wide range of omnichannel state of the art solutions.
Virtual Receptionists/ Operator
- No customer call goes unanswered.
- we field incoming calls and resolve basic customer needs including:
- Appointment Management
- Routing calls
- providing Specific information
- Our virtual receptionist service is tailored in multiple languages where we can quickly solicit customer information and simulate an actual conversation.
- In STS, we use Customer appointment management (CAM) as a type of appointment scheduling software targeted towards companies with large mobile workforces that automatically routes and schedules in-home service appointment arrivals
B2B / B2C Telemarketing & Lead Generation
- STS involves in business via calls to initiate sales with different businesses in the market where we can build brand awareness, sales and retain customers. We target both corporations and individuals.
Debt Recovery Solutions
A range of solutions that can be tailored to your business needs including:
- debt recovery
- tracing services
- credit application forms
- credit control reviews.
Customer Satisfaction Surveys
- Market & Customer Profiling Surveys
- Customer Satisfaction Surveys
- Customer Retention Surveys
- New Product Concept Analysis Surveys
- New Product Demand Surveys
- We offer Email Support, where the customer and the agent do not both need to be present at the same time to engage in a conversation to resolve ad hoc customer questions, challenges and concerns relating to a product or service. Thus, we can keep the ongoing thread of communication.
- STS offers Chatbots as a form of messaging where the customer and the agent must both be present at the same time to engage in a conversation.
- Our chatbot appears on our company’s website or in the form of a pop-up dialogue box. chatbot allows the customer and the agent to communicate via short, written, synchronous messages.
Live Chat (live support)
- Live support as a web service allows businesses to communicate, or chat, in real time with visitors to their website. We use Live Chat support to provide immediate customer support and information to clients and customers.
- We provide WhatsApp for Business support service to our customers to ensure maximum reachability and a great customer experience.